Nebulabs Corporation and its brand LIPOWHITE are committed to providing excellent customer service to our brand partners. Our policy regarding returns and refunds is as follows:
No Monetary Refunds: LIPOWHITE does not offer monetary refunds under any circumstances.
Product Returns: Defective products may be returned only under the following conditions:
The product delivered is damaged or defective upon arrival.
The supplier delivered the wrong product.
3. Product Replacement: Approved returns will be addressed through product replacement only.
Conditions for Valid Returns
To qualify for a return, the following conditions must be met:
A return form must be submitted via LIPOWHITE customer care email within 7 days of receiving the order.
The product must be unused and in saleable condition.
The product must be in its original, unmarked packaging.
Return Process
Submit a return form within 7 days of receiving the order.
The company will provide return shipping instructions.
Authorized personnel will inspect returned products.
The company will notify the complainant of the investigation’s outcome.
If approved, replacement products will be shipped within 14 days.
If rejected, the company will notify the complainant via email.
Shipping Costs
The company will cover the shipping costs for approved returned items.
RETURN FORM
Customer care is one of our main priorities in the business. Fill out this return form in order for us to be informed on how we can upgrade and enhance our products and services. All products returned are only subject to replacement and not to monetary refund. By answering this form, we ensure that all the personal data that you will provide will be kept confidential to protect your privacy. Please fill up this form and submit it to: returns[at]lipowhite.global
Product Information
Product Name:
Product Quantity:
Date of Purchase:
Date of Delivery:
Purchasing Number:
Purchaser Information
Complete Name:
Delivery Address:
Email and Phone:
Reason(s) for returning:
Proof Information
Alongside providing this information in the form, you must also provide and attach the following proof in the email, as you submit this return form:
Proof of payment transaction.
Proof of damaged, defective, or wrong products that have been delivered.
Proof of shipment.
By submitting a return form, you certify that all provided information is true and correct. False information will result in rejection of the return request.
